Messenger bots are a great way to connect with your audience. They can offer a personalized experience, answer questions and make donations, among other things.
If you’re looking for a new way to market your business, then a Facebook Messenger chatbot may be the right solution. Luckily, there are plenty of bots available to help you do just that.
ItsAlive
ItsAlive is one of the many message bot apps that has emerged recently. These platforms make it easy for marketers to create and launch chatbots. They help companies communicate with customers and turn them into loyal followers.
The company is based in France, and its goal is to simplify chatbot creation for Facebook Messenger. Their platform lets users build bots that send news, collect feedback, receive and answer questions and share content libraries — from GIFs to full business docs.
They have a very streamlined interface and an intuitive menu layout that makes it easy for users to navigate through their bots. There’s also an Analytics tab that displays several important metrics in a dashboard layout, which can be very helpful when it comes to optimizing your bot.
Aside from a simple Welcome message, ItsAlive allows you to add multiple messages and set shuffle mode so that your users don’t always receive the same message. This helps you gently nudge your users in the right direction and remind them that they can still reach you if they don’t understand something.
There’s also a Persistent Menu that’s always available for your users to find. This feature is especially useful if your users accidentally click down the wrong conversational path or misclick on a button while typing their message.
Another great feature of ItsAlive is their Activity tab, which shows you all of the messages that the bot couldn’t understand, so you can customize your conversational paths accordingly. This could be especially useful if you’re selling a product and many of your users are asking about it.
ItsAlive also offers a handover protocol, which lets users switch to human agents whenever necessary during conversations. This is a great feature for customer service teams who want to make sure that their messages are properly sorted and directed, saving time and effort for other areas of the business. They also offer customizable lead generation forms, which allow businesses to capture phone numbers, email addresses or images and input them into their CRM systems. They even have integrations with third-party tools like Salesforce, Sprinklr, HubSpot and Mailchimp.
PrAna
When it comes to a conversational commerce experience, PrAna’s Facebook Messenger bot is one of the best. It utilizes an easygoing, friendly tone with sprinkles of emoji to create the feeling that it’s talking to someone, not a computer. It also provides clickable tabs to help shoppers navigate and shop for what they want without leaving Messenger. It offers helpful tips on how to return to specific menus, and it even has the option of sending a quick message in case a customer gets lost.
It’s a smart approach to customer experience because it keeps customers engaged with the brand for longer periods of time. It’s also an excellent way to build a brand’s reputation and boost sales.
This is because it allows users to communicate with brands in a way that isn’t always possible when the customer is visiting the company’s website. By offering a way to interact with a bot through messenger, brands can give their customers a personalized experience that’s based on their interests and needs.
With a simple Facebook Messenger chatbot, sustainable clothing company PrAna lets users find their perfect outfits from its online store. The bot’s choice of words and emojis create an informal, friendly tone that encourages the user to keep engaging with it for as long as possible.
It is also a good example of how chatbots can be used to provide customer support. It’s important to provide a smooth experience so that your customers don’t feel frustrated or rushed out of the shopping process. This is why you need to provide a prompt and consistent support experience through your messenger chatbot.
For example, if someone has a question about the clothing that they’re viewing on the site, it’s important to offer an answer that’s both accurate and helpful. This can be done through a bot that is trained to understand customers’ emotions and respond accordingly.
This is a great way to increase conversions and save time for your employees while improving the customer experience. This type of bot can also help you manage your business efficiently by allowing you to set up a schedule for when it’s best to contact customers, as well as automate common questions and responses that are received on a regular basis.
KLM
KLM was one of the first airlines to integrate its customer experience and service with Facebook Messenger. The airline has since gotten 40% more messages and has improved its Net Promoter Score on Messenger by five points compared to other social channels.
For the airline, it’s about delivering an “easy, accurate and personal” answer to a customer’s question. That’s a good fit for Messenger, as it’s a conversational interface that’s familiar and convenient to passengers.
The company’s first Messenger bot was launched in April 2016, and it has since been trained with 60,000 questions from customers in 13 languages. Blue Bo can help travelers with everything from booking tickets to packing their bags. It’s even able to answer questions about airline requirements and weather forecasts so that passengers are prepared for their trip.
According to the airline, it’s able to improve its support function by 50% by using AI. It now has 235 agents working in tandem to answer queries on social, with an average response time of one hour.
It also uses data from other services to understand what customers are looking for and how to deliver it, reducing the amount of manual work. In turn, that means more time for human agents to handle the rest of the queries.
Another service KLM offers through Messenger is a digital boarding pass that’s sent over via chat, which can save passengers a lot of time and stress at the airport. If they agree to receive updates via Messenger, the chatbot will send them their booking confirmations and flight status updates as well as a boarding pass that can be accessed by security officers.
In addition to this, it provides hotel check-in details and other information to passengers who are in new locations. It’s a great example of how bots can serve as two-sided marketplaces for businesses in the travel industry.
Facebook’s David Marcus, who leads Messenger for the social platform, says that this service will be just the beginning of their work with airlines. The company is “eager to help remove stress and complication from air travel.”
Odus
Why Messenger Bot App Has The Best message bot
Odus is an AI-powered conversational platform that works with all your favorite messaging platforms including Facebook, WhatsApp (no extra costs), Telegram, Viber and even your Landing Page or Website Widget. Odus understands natural speech (NLU) and defines a visitor’s intention, which makes it a perfect conversational partner to help you build customer relationships and automate sales.
It also features a visual dialog builder and complex scenarios with entities. In addition, Odus comes with a free anti-IVR plugin and fast integrations with any software or VoIP.
The Odus bot also has a number of other features that are worth noting, such as an auto comment private reply that automatically tailors the reply to the recipient and is responsive and customizable, among other things. It also has a large selection of no-code integrations with hundreds of applications like Salesforce, Hubspot, WooCommerce, and more.
202 insights from 8 buyers and buying teams in our research helped us determine that Odus was the best Bot Platform to increase sales & revenue, enhance customer relationships, generate new leads, and enhance brand awareness. The Odus app is the best example of a no-code Bot that enables you to supercharge your business process automation (BPA) experience. It takes just a few minutes to set up and integrate into your existing system without coding or APIs, and you can start using it to drive more revenue to the bottom line. Try it out for yourself to see how much more you can get done in your workday.